Care Management

The Care Management program plans and manages the care of members with complex and/or chronic needs and those whose needs are acute, episodic, or short term in nature.

The goals of Care Management are the provision of quality care, enhancement of a member's quality of life, and management of health care costs for short term and long term. Care Management supports members identified with chronic conditions.

The Care Management program focuses on, but is not limited to, members with the following diagnoses:

• Asthma
• Chronic Obstructive Pulmonary Disease (COPD)
• Congestive Heart Failure (CHF)
• Diabetes Mellitus (DM)
• Coronary Artery Disease
• Mental Health Concerns (stress, anxiety, depression)
• Hypertension

Providers, members, caregivers, and discharge planners can all refer members for a care management evaluation by calling 800-446-1730, option 2, or by sending information via email to caremanagementreferrals@christushealth.org.

Partnering With You for Better Health

If you are interested in learning more about our Complex Case Management and how it can support your health goals, we invite you to contact CHRISTUS Health Plan’s Care Management Department. Our team is here to provide personalized guidance and resources to help you manage your care effectively.

Call us at 1-800-446-1730, option 2, Monday through Friday, 8:00 AM – 5:00 PM or send an email to caremanagementreferrals@christushealth.org.

Upon referral, members will be contacted for enrollment. If consent to enroll is obtained, the Registered Nurse Care Manager will complete a telephone health assessment with the member and will work with their PCPs to develop a Plan of Care.

There is no cost to the member.

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Meet Your Care Management Team

Rhonda, RN MSN - Manager of Care Management

Rhonda has been with CHRISTUS Health for 17 years, including 11 years as a bedside nurse specializing in women’s and children’s health and six years in medical management. Originally from Arkansas, she also spent time as a nursing professor before transitioning to CHRISTUS Health. Rhonda is dedicated to making a difference in members’ lives through compassionate care and effective management. She believes that helping others brings meaning to life and works to extend that philosophy to her team and members.

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Janette - Care Coordinator

Janette has been with CHRISTUS Health for nearly six years, gaining valuable knowledge across multiple departments. She resonates strongly with the company’s core value of compassion, which she defines as the motivation to alleviate others’ suffering. This value guides her work as she connects with members on a deeper level to address their struggles. Her dedication ensures that every interaction is driven by empathy and a commitment to helping others.

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Torie, RN BSN - Care Manager

Originally from Mississippi, Torie now calls Texas home. She has been a registered nurse for eight years, with specialties in Mother/Baby, Newborn Nursery, Women’s Health, Pediatrics, and Geriatrics. Torie earned her ADN from Itawamba Community College, her BSN from Mississippi University for Women, and is currently pursuing her MSN at the University of Texas at Arlington. With two years of care management experience, she is passionate about helping beneficiaries overcome barriers to achieve optimal health. Her goal is to make a meaningful difference in every member’s life through advocacy and personalized care.

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Christine - Care Manager

Christine has been with CHRISTUS Health for eight years, working as a Nurse Case Manager for various plans, including Medicare, USFHP, and HIX. With 36 years of nursing experience, she is committed to supporting members through life’s medical challenges to achieve positive outcomes. Originally from outside Texas, she moved to the state at 19 and has called it home ever since. Christine’s dedication lies in providing compassionate guidance and unwavering support to every member she serves.

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Enna - Care Coordinator

Enna was born and raised in Texas. She received her bachelor’s degrees in Biology and Spanish from the University of North Texas and later earned her medical degree from the Universidad Autónoma de Guadalajara. While in medical school, she lived in Guadalajara, Mexico, near her family, and completed her clinical years in Phoenix, Arizona, and the surrounding valley. She aims to continue growing and developing her skills as a Care Coordinator to help future patients navigate the healthcare system. Enna’s ultimate goal is to pursue a medical residency in Family Medicine and work in Primary Care.

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Jessica - Care Coordinator

Originally from Louisiana, Jessica earned her bachelor's degree in Social Work from Southern University and A&M College and her master's degree in Social Work from the Tulane University School of Social Work. She brings a strong background in mental and behavioral health, complemented by extensive experience in case management and care coordination. Jessica is passionate about sharing the light of Christ with everyone she encounters and is committed to leaving people better than she found them. She finds deep joy in her work and strives to make a positive, lasting impact on every individual she serves.

Last Updated 3/17/26